Retention Manager

Ryze Superfoods LLC; Northern (KY); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Remote-first work environment withflex

Job summary

Ryze Superfoods LLC is seeking a seasoned Retention Analytics professional to drive subscriber retention through data-driven programs. The role focuses on cohort reporting, churn analysis, and proactive interventions to maximize lifetime value.

Remote-first opportunity with a global team; the candidate will lead analytics initiatives and collaborate across Marketing, Product, and Analytics to optimize the subscription experience.

Qualifications

• Proven track record of reducing churn or improving retention and LTV in a subscription business.

Responsibilities

• Own subscriber retention analytics, cohort reporting, and translate patterns into program priorities.
• Conduct root-cause churn analysis across structured and free-text cancellation data.
• Maintain the subscriber journey map and identify intervention points through trial to long-term retention.
• Design, test, and optimize proactive save programs targeting at-risk subscribers.
• Design and optimize cancellation flows, deflection offers, and retention messaging.
• Own win-back strategy and execution for recently churned subscribers.
• Lead and develop the Retention Analyst and set analytical priorities.
• Partner with Marketing, Product, and Analytics on retention campaigns and features.
• Report retention program performance to the VP with cohort trends, ROI, churn impact, and win-back conversion rates.
• Run structured A/B tests to validate retention interventions.
• Stay current on DTC subscription retention benchmarks and analytics practices.
• Additional duties as assigned by management

Skills

Retention analytics

Cohort analysis

LTV modeling

Subscriber segmentation

SQL

Looker

Sigma

Amplitude

Cross-functional collaboration

Communication

Tools

Sigma

Looker

Amplitude

Recharge

Klaviyo

Zendesk

Job description

ROLE & RESPONSIBILITIES

What You’ll Do

• Own subscriber retention analytics: build and maintain cohort retention reporting (rebill rates, skip/pause rebill behavior, LTV by cohort, churn drivers) and translate patterns directly into program priorities
• Conduct root-cause churn analysis across structured and free-text cancellation data to identify segment-level drivers and quantify their impact on churn and revenue
• Build and maintain the subscriber journey map, identifying key intervention points from trial through long-term retention and anchoring each to where the data shows subscribers actually churn
• Design, test, and optimize proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions
• Design and optimize cancellation flows, including deflection offers, pause options, and retention messaging, to reduce voluntary churn
• Own win-back strategy and execution for recently churned subscribers, including sequencing, offer structure, and rigorous testing of what actually converts
• Lead and develop the Retention Analyst, setting analytical priorities and ensuring findings translate into specific, testable program decisions
• Partner with Marketing, Product, and Analytics on retention-driven campaigns, subscription management features, and cancellation experience improvements
• Report retention program performance to the VP on a regular cadence, including cohort trends, program ROI, churn impact, and win-back conversion rates
• Run structured A/B tests to validate retention interventions before scaling them
• Stay current on DTC subscription retention benchmarks and analytics practices to continuously improve RYZE's approach
• Additional duties as assigned by management

WHAT WE OFFER

What We’re Looking For

• 4+ years of experience in retention analytics, subscriber lifecycle management, or CX retention program management within a DTC subscription or physical-product recurring-revenue business
• A demonstrated, quantifiable track record of reducing churn or improving retention and LTV in a subscription business, with the ability to speak specifically to the metrics moved and how
• Hands-on proficiency in cohort analysis, LTV modeling, and subscriber segmentation using SQL and/or BI tools (e.g., Sigma, Looker, Amplitude); this is a skill the person applies directly, not one delegated entirely to a direct report
• Experience building or maintaining subscriber or customer journey maps and using them to identify intervention points
• Experience designing and owning cancellation flows, save programs, and win-back sequences, including offer testing and conversion optimization
• Experience leading or partnering closely with an analytics function, working directly from data to build programs rather than only receiving reports
• Strong cross-functional collaboration skills with Marketing, Product, and Analytics teams
• Excellent written communication skills, with experience writing or reviewing retention-focused member communications

Preferred:

• Background in health, wellness, food/beverage, or other physical-goods subscription brands (as distinct from SaaS retention)
• Experience managing a direct report or analyst, including setting analytical direction and translating outputs into program decisions
• Familiarity with churn prediction or other predictive modeling approaches applied to subscriber behavior
• Experience with Recharge, Klaviyo, Zendesk, Sigma, or similar subscription and CRM/analytics platforms
• Experience building win-back and lapsed subscriber reactivation programs at scale

Competitive base salary commensurate with experience

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Remote-first work environment with flexible scheduling

We are a fully remote, global company with a mission to help people feel better every day through the power of superfoods. We are looking for passionate individuals to help us grow our impact and community through a better-for-you daily ritual that supports whole body health.