Retention-Focused Customer Success Associate

SBM Management Services, LP; Sacramento (CA); On-site; USD 41,328 - 44,716; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunity for growth and development

Job summary

SBM Management Services, LP in Sacramento is seeking an Associate Customer Success Specialist to enhance client relationships and ensure satisfaction. You will work closely with customers, supporting their success and promoting product advocacy.

The ideal candidate will have over 5 years of experience in customer success, with exceptional communication and relationship-building skills. This full-time role offers a competitive salary between $30.00 and $32.46 per hour and a comprehensive benefits package.

Qualifications

• 5+ years in a Customer Success or similar role.
• Ability to build and maintain customer relationships.
• Exceptional communication skills and highly organized.

Responsibilities

• Support retention and growth among valuable customers.
• Analyze customer use metrics and gather feedback.
• Collaborate closely with Sales for renewals and expansions.
• Represent the voice of the customer to improve product.

Skills

Exceptional communication skills

Highly organized

Collaborative

Detail oriented

Experience building and maintaining relationships

Education

5+ years in Customer Success, Relationship Management, Account Management

Job description

SBM Management Services, LP in Sacramento is seeking an Associate Customer Success Specialist to enhance client relationships and ensure satisfaction. You will work closely with customers, supporting their success and promoting product advocacy.

The ideal candidate will have over 5 years of experience in customer success, with exceptional communication and relationship-building skills. This full-time role offers a competitive salary between $30.00 and $32.46 per hour and a comprehensive benefits package.