Retention-Focused Customer Care & Sales Advisor

Cable ONE; El Campo (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health from Day One

Life Insurance

Generous PTO

401(k) Match

Identity Theft Protection

Tuition Reimbursement

Community Involvement

Recognition & Awards

Career Advancement

Team Collaboration

Job summary

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to be the supportive voice for customers in an in-office role in Texas. The position blends service and sales, handling billing questions, scheduling service, and guiding product changes to build trust and retain customers.

As you grow, you’ll resolve more complex issues, upsell services, and demonstrate the value of staying with Sparklight. An excellent benefits package accompanies this role.

Qualifications

• Must have a high school diploma or GED.
• Ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrate patience and professionalism in all interactions.
• Have working knowledge of Cable One products and services.
• Exhibit strong communication and active listening skills.
• Remain composed and empathetic in high-pressure situations.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply retention sales and customer care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks in a designated region.
• Respond to inbound inquiries via phone or ticketing systems with personalized communication.
• Actively listen and ask questions to understand customer needs with empathy.
• Handle duties including disconnects, billing info, and service changes.
• Schedule service appointments when remote resolution isn’t possible.
• Manage product returns or exchanges and updates in hosted platforms.
• Use telephone-based selling to upsell and explain benefits.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts for consistent communication.
• Assist with special projects as assigned.

Skills

fact-finding questions

patience

communication

active listening

empathy under pressure

lift 10 pounds

Cable One products knowledge

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, is seeking a Customer Care and Sales Advisor I to be the supportive voice for customers in an in-office role in Texas. The position blends service and sales, handling billing questions, scheduling service, and guiding product changes to build trust and retain customers.

As you grow, you’ll resolve more complex issues, upsell services, and demonstrate the value of staying with Sparklight. An excellent benefits package accompanies this role.