Retention Designer

Activate Talent, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Activate Talent, LLC is seeking a detail-oriented Retention Designer to craft polished, on-brand creatives for email, SMS, loyalty, subscription, and post-purchase experiences. The role focuses on multilingual (English/Spanish) production across global campaigns, with emphasis on modular design systems and high-volume outputs.

You will collaborate with Creative and Retention/CRM teams to turn concepts into production-ready assets, ensuring mobile-optimized, accessible, and conversion-focused

Qualifications

• 3–5 years of professional design experience, preferably in DTC/e‑commerce or agency.
• Professional fluency in both English and Spanish is required.
• Strong proficiency in Figma with components, libraries, templates, and design systems.
• Proficiency in Adobe Creative Suite, particularly Photoshop and Illustrator.

Responsibilities

• Design creative for email, SMS, loyalty, subscription, post-purchase, and other retention channels.
• Execute lifecycle campaigns and flows including welcome, winback, replenishment, product launches, promotions, and post-purchase journeys.
• Translate briefs and approved concepts into production-ready designs.
• Create and maintain modular email templates, Figma components, design libraries, and reusable systems.
• Adapt creative across English and Spanish-speaking markets and customer segments.

Skills

Bilingual English/Spanish

Attention to detail

Project/time management

Tools

Figma

Adobe Photoshop

Adobe Illustrator

Job description

Location: Remote

Schedule: Pacific Time (PST) alignment

Employment Type: Full-Time

About the Role

We’re looking for a detail-oriented Retention Designer to create polished, on-brand, and conversion-focused creative across email, SMS, loyalty, subscription, and post-purchase experiences.

As the company continues to scale its retention and lifecycle marketing efforts globally, they are looking for a talented Retention Designer who is professionally fluent in both English and Spanish.

You’ll work closely with the Creative and Retention/CRM teams to turn approved concepts and creative direction into production-ready assets across campaigns and automated lifecycle flows.

This role is ideal for a designer who has experience with DTC/e-commerce brands, email or lifecycle marketing, Figma, modular design systems, and high-volume creative production.

What You’ll Do

• Design creative for email, SMS, loyalty, subscription, post-purchase, and other retention channels.
• Execute lifecycle campaigns and flows including welcome, winback, replenishment, product launches, promotional events, and post-purchase journeys.
• Translate creative briefs and approved concepts into polished, production-ready designs.
• Create and maintain modular email templates, Figma components, design libraries, and reusable creative systems.
• Adapt creative across English and Spanish-speaking markets, customer segments, and campaign needs.
• Create campaign variations to support testing and performance optimization.
• Ensure designs are optimized for mobile, accessibility, responsiveness, and conversion.
• Prepare final assets for handoff to CRM/ESP and development teams.
• Conduct visual QA across desktop and mobile, checking typography, spacing, imagery, layout, responsiveness, and overall consistency.
• Manage multiple campaigns and deadlines while maintaining a high level of accuracy and attention to detail.

What We’re Looking For

• 3–5 years of professional design experience, ideally within DTC, e-commerce, consumer brands, or a creative/marketing agency.
• Professional fluency in both English and Spanish is required.
• Strong proficiency in Figma, including components, libraries, templates, and design systems.
• Proficiency in Adobe Creative Suite, particularly Photoshop and Illustrator.
• Strong understanding of typography, layout, visual hierarchy, composition, and color.
• Experience working within established brand guidelines and design systems.
• Excellent attention to detail and ability to deliver pixel-accurate, production-ready work.
• Comfortable working in a fast-paced environment with multiple concurrent campaigns.
• Strong communication, organization, and time-management skills.
• Ability to work with a team operating on Pacific Time (PST).

Strong Plus

• Experience with Klaviyo or another ESP/CRM platform.
• Experience creating responsive and modular email templates.
• Understanding of email rendering and mobile-first design.
• Experience with DTC or consumer-product brands.
• Experience designing multilingual or international campaigns.
• Motion design, GIF, or animation skills.