Receptionist

Talentify; West Hatfield (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Camping World in the United States is seeking a Receptionist to be the first point of contact for customers, greeting visitors and setting a positive tone at the front desk. You will coordinate front desk activities and direct customers to the appropriate team member, while maintaining CRM records for incoming calls.

The role requires a high school education, prior customer service experience, strong communication and multitasking skills, and reliability as a team member.

Qualifications

• High School education or equivalent is required.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills required.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.

Skills

Customer service

Interpersonal skills

Leadership

Organizational skills

Microsoft Office

Multitasking

Education

High School or equivalent

Tools

MS Office

CRM

Job description

Camping World is seeking a Receptionist for our growing team.

Camping World is currently seeking a highly motivated and forward-thinking Receptionist to join our team! You will be a key contributor to providing a meaningful customer experience. We are looking for someone with a proven track record and desire to grow within our organization.

What You’ll Do:

• First point of contact for customers
• Greet and welcome customers
• Set tone for a positive customer experience
• Check in VIP appointments and direct customers to the appropriate team member(s)
• Coordinate front desk activities including answering and directing incoming phone calls
• Track incoming sales calls in our CRM
• Maintain a strong work ethic with total commitment to success every day
• Assist customers with any questions directed to the reception desk
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary

What You’ll Need to Have for the Role:

• High School education or equivalent
• Previous experience in a high-standard customer service environment preferred
• Excellent interpersonal, presentation and relationship-building skills
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team
• Strong organizational skills with the ability to multitask
• Ability to effectively respond to and meet the needs of a diverse client base Computer skills: MS Office
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$15.20-$17.84 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.