Retail Zone Team Lead — Growth, Leadership & Impact

Ollie's Bargain Outlet, Inc.; Kerrville (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Career growth

Discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure excellent associate and customer experiences. This role requires supervisory skills and a focus on operational standards.

You will manage zone staffing, schedule tasks, and coordinate merchandising and displays, contributing to store performance and guest satisfaction. An emphasis on teamwork and accountability is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Schedule flexibility

Customer service orientation

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure excellent associate and customer experiences. This role requires supervisory skills and a focus on operational standards.

You will manage zone staffing, schedule tasks, and coordinate merchandising and displays, contributing to store performance and guest satisfaction. An emphasis on teamwork and accountability is essential.