Retail Zone Leader - Merchandising & Team Growth

Ollie's Bargain Outlet, Inc.; Cuyahoga Falls (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision, and RX after 3

401K with company match

Associate discount (20%)

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to oversee a store zone, guide merchandising, and ensure an exceptional associate and customer experience. The Zone Team Leader serves as a keyholder and directs daily operations within the zone.

Responsibilities include merchandising, signage, replenishment, pricing, and ensuring store standards while coaching a team to deliver strong customer service and floor execution.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience at a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to oversee a store zone, guide merchandising, and ensure an exceptional associate and customer experience. The Zone Team Leader serves as a keyholder and directs daily operations within the zone.

Responsibilities include merchandising, signage, replenishment, pricing, and ensuring store standards while coaching a team to deliver strong customer service and floor execution.