Retail Zone Leader - Lead Merch & Grow a Team

Ollie's Bargain Outlet, Inc.; Boardman (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to act as a store keyholder and guide a zone of the sales floor. You will lead a team focused on merchandising and customer experience, ensuring displays, replenishment, and pricing meet standards.

The role requires supervising associates, organizing schedules, and executing store procedures to support smooth daily operations and excellent service for customers.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Retail operations

Education

High school diploma

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to act as a store keyholder and guide a zone of the sales floor. You will lead a team focused on merchandising and customer experience, ensuring displays, replenishment, and pricing meet standards.

The role requires supervising associates, organizing schedules, and executing store procedures to support smooth daily operations and excellent service for customers.