Retail Warehouse CS Leader – Route to Market Excellence

0101 Coca-Cola North America; Atlanta (GA); Sur place; USD 116 000 - 142 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

The Coca-Cola North America Senior Manager, Retail Warehouse Route to Market Customer Service leads a team of Customer Service professionals within NAOU Customer Operations and serves as the primary customer-facing facilitator for Coca-Cola North America’s chilled juice network. This role hires, trains, coaches, staffs, and manages budgets while using Salesforce dashboards and SAP to monitor performance.

Responsibilities include ensuring SLAs, onboarding customers, expediting orders, and driving

Qualifications

• Bachelor’s degree required.
• 5 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills (Excel, Access, PowerPoint, Power BI).
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of the Order to Cash Life Cycle.
• Advanced understanding of Customer Service.
• Basic fundamentals of Supply Chain Management.
• Solid communication skills.

Responsabilités

• Manage and ensure CS Associates meet service SLAs.
• Drive the execution of projects from inception to completion.
• Register and train Customers on myCoke website.
• Onboarding new customers.
• Expedite Orders.
• Handle Customer Order Change Requests.
• Address Transportation Issues / Plant Cuts / General Product Information.
• Over, short, and damaged process.
• Process Order Changes Based on Delivery Block Reports.
• Resolve Duplicate, missing, or incorrect orders.
• Provide System support for warehouse.

Connaissances

Customer Service Leadership

Cross-functional Collaboration

Data Analysis

Problem Solving

Communication

Team Leadership

Formation

Bachelor’s degree

Outils

SAP

Salesforce

OTM

Power BI

Excel

Access

PowerPoint

Description du poste

The Coca-Cola North America Senior Manager, Retail Warehouse Route to Market Customer Service leads a team of Customer Service professionals within NAOU Customer Operations and serves as the primary customer-facing facilitator for Coca-Cola North America’s chilled juice network. This role hires, trains, coaches, staffs, and manages budgets while using Salesforce dashboards and SAP to monitor performance.

Responsibilities include ensuring SLAs, onboarding customers, expediting orders, and driving