Luxury Retail Training Coordinator

Ferragamo Usa Inc; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

Ferragamo Usa Inc in New York, NY is seeking a Retail Training Specialist to support the Retail Training team across the U.S. and Canada. You will coordinate sessions, manage materials, and serve as the first point of contact for store teams.

This role requires 1–3 years of administrative, coordination, or HR/training support, strong MS Office skills, LMS experience, and comfort with data and reports. Occasional travel and lifting up to 20 lbs are expected.

Qualifications

• 1-3 years of administrative, coordination, or HR/training support experience (retail experience preferred)
• Excellent organization, scheduling, and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook
• Comfortable working with data, trackers, and reports
• High school diploma required; bachelor’s degree preferred
• Experience with a learning management system (LMS)
• Experience in luxury or specialty retail

Responsibilities

• Schedule and coordinate training sessions (in-person, virtual, and on-the-job)
• Prepare, print, and ship training materials, workbooks, and welcome kits
• Partner with HR to coordinate new hire training schedules and onboarding milestones
• Maintain training records, attendance, and completion data in the LMS; assign courses and track required and compliance training deadlines
• Prepare regular reports on participation, completion rates, and onboarding status, and compile feedback surveys and assessment results
• Format and update training decks, job aids, and guides, and support rollouts for product launches, seasonal events, and policy changes
• Serve as the first point of contact for store teams with training, scheduling, and system questions, escalating complex needs to the Training Manager
• Process training-related expenses and vendor invoices, and handle ad hoc administrative projects
• Handle ad hoc projects and administrative tasks as needed

Skills

Administrative support

Scheduling

Communication

Data handling

Retail experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Excel

PowerPoint

Outlook

LMS

Job description

Ferragamo Usa Inc in New York, NY is seeking a Retail Training Specialist to support the Retail Training team across the U.S. and Canada. You will coordinate sessions, manage materials, and serve as the first point of contact for store teams.

This role requires 1–3 years of administrative, coordination, or HR/training support, strong MS Office skills, LMS experience, and comfort with data and reports. Occasional travel and lifting up to 20 lbs are expected.