Luxury Retail Training Specialist

Brobston Group; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

The Retail Training Specialist at Ferragamo provides administrative and logistical support to the Retail Training team and boutique teams across the U.S. and Canada.

You will keep training running smoothly by scheduling sessions, managing records, preparing materials, and serving as the first point of contact for store teams with training questions. You will work closely with the Retail Training Team, Human Resources, and Store Management to ensure timely onboarding and compliant training

Qualifications

• 1–3 years of administrative, coordination, or HR/training support experience; retail experience preferred.
• Excellent organization, scheduling, and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook.
• Comfortable working with data, trackers, and reports.
• High school diploma required; bachelor’s degree preferred.
• Experience with a learning management system (LMS).
• Experience in luxury or specialty retail.

Responsibilities

• Schedule and coordinate training sessions (in-person, virtual, and on-the-job).
• Prepare, print, and ship training materials, workbooks, and welcome kits.
• Coordinate new hire training schedules with HR and onboarding milestones.
• Maintain training records, attendance, and LMS data; assign courses and track deadlines.
• Prepare reports on participation, completion rates, and onboarding status; collect feedback surveys.
• Format/update training decks, job aids, and guides; support product launches and policy changes.
• Serve as first contact for store teams with training/scheduling questions; escalate when needed.
• Process training-related expenses and vendor invoices; handle ad hoc admin projects.
• Handle ad hoc projects and administrative tasks as needed.

Skills

Administrative experience

Coordination skills

Communication skills

Multi-tasking

Microsoft Office

Data analysis

LMS experience

Luxury retail experience

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

LMS (Learning Management System)

Excel

PowerPoint

Outlook

Job description

The Retail Training Specialist at Ferragamo provides administrative and logistical support to the Retail Training team and boutique teams across the U.S. and Canada.

You will keep training running smoothly by scheduling sessions, managing records, preparing materials, and serving as the first point of contact for store teams with training questions. You will work closely with the Retail Training Team, Human Resources, and Store Management to ensure timely onboarding and compliant training