Retail Training & Onboarding Coach

Goodwill-Industries; South Bend (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

Goodwill-Industries in the United States (South Bend, Indiana region) is seeking a Retail Training Specialist to deliver dynamic classroom and hands-on training for entry-level employees, oversee onboarding, and align sessions with district goals.

You will partner with Store Managers to tailor training on material processing, stocking, customer service, cash handling, and store cleanliness, while tracking progress and coaching new hires throughout onboarding.

Qualifications

• High school diploma or equivalent required or ability to obtain via The Excel Center.
• Experience in teaching or training and group facilitation.
• Knowledge of HR practices and retail operations.
• Excellent communication and interpersonal skills.
• Ability to pass background check and drug screen.
• Reliable transportation and valid driver's license.
• Able to lift up to 50 lbs.

Responsibilities

• Facilitate new hire orientation and training sessions within the district.
• Deliver clear, hands-on instruction on policies and performance expectations.
• Collaborate with Store Managers to tailor training to each store's needs (material processing, stocking, customer service, cash handling, store cleanliness).
• Use training documentation to track new hire progress and report updates to stakeholders.
• Provide ongoing coaching and feedback during onboarding and beyond.
• Complete Form I-9 employer section and coordinate paperwork with Managers.
• Attend retail meetings and communicate updates and training initiatives.

Skills

Teaching

Group facilitation

Verbal communication

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill-Industries in the United States (South Bend, Indiana region) is seeking a Retail Training Specialist to deliver dynamic classroom and hands-on training for entry-level employees, oversee onboarding, and align sessions with district goals.

You will partner with Store Managers to tailor training on material processing, stocking, customer service, cash handling, and store cleanliness, while tracking progress and coaching new hires throughout onboarding.