Dynamic Retail Trainer & Onboarding Specialist

Goodwill Industries Group; South Bend (IN); On-site; USD 41,000 - 51,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN seeks a Training Specialist to deliver classroom and hands-on retail training for entry-level staff. You will lead new hire orientation, align sessions with policy, and partner with store managers to tailor onboarding across districts.

The role emphasizes clear communication, active coaching, timely paperwork, and upholding Goodwill's mission to empower people. Travel to various sites is required, and a strong customer-first mindset is essential.

Qualifications

• High school diploma or equivalent or ability to obtain via The Excel Center.
• Proven experience in teaching, training, or group facilitation.
• Knowledge of company policies, HR practices, and retail operations.

Responsibilities

• Facilitate new hire orientation and training sessions within the district.
• Deliver hands-on instruction on policies, procedures, and performance expectations.
• Collaborate with Store Managers to tailor training to each store’s needs.
• Track new hire progress and provide updates to stakeholders.

Skills

Teaching / training

Communication

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Goodwill Industries Group in South Bend, IN seeks a Training Specialist to deliver classroom and hands-on retail training for entry-level staff. You will lead new hire orientation, align sessions with policy, and partner with store managers to tailor onboarding across districts.

The role emphasizes clear communication, active coaching, timely paperwork, and upholding Goodwill's mission to empower people. Travel to various sites is required, and a strong customer-first mindset is essential.