Retail Training Manager - Givenchy

GIVENCHY; United States; On-site; CAD 97,000 - 125,000; Full time

Job summary

Givenchy is seeking a Floor Coach to deliver engaging training across USA boutiques, ensuring brand alignment and energetic coaching on the sales floor. The role focuses on transforming performance through practical feedback and tailoring delivery to varied audiences, from new hires to senior associates.

You will implement HQ programs with local relevance, coordinate the training calendar, and brief store managers before and after sessions, while tracking KPIs and insights for continuous

Qualifications

• Minimum 5 years in luxury retail with strong floor experience.
• Proven ability to deliver training and coaching that drives visible, lasting behaviour change.
• Deep understanding of selling ceremony, client experience, and luxury service standards.
• Energetic, credible presence in boutique — able to inspire teams and earn trust quickly.
• Strong organisational skills: able to manage a complex travel and delivery calendar.

Responsibilities

• Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned.
• Conduct floor observations and give precise, constructive feedback to individuals and team managers.
• Adapt style and tone to different audiences — from new joiners to senior sales associates.
• Be a visible, credible, and inspiring presence in every boutique you visit.
• Roll out HQ-designed training programmes with fidelity and local relevance.
• Plan and manage your training calendar across the zone.
• Brief and support store managers before and after training sessions.
• Monitor and report training KPIs: floor observation scores, behavioural assessments, post-training surveys.
• Identify underperformance patterns and elevate with solutions, not just problems.
• Share field observations and store-level insights with the HQ training team.

Skills

Luxury retail

Coaching

Floor experience

English fluency

Job description

• Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned
• Conduct floor observations and give precise, constructive feedback to individuals and team managers
• Adapt style and tone to different audiences — from new joiners to senior sales associates
• Be a visible, credible, and inspiring presence in every boutique you visit

Key Responsibilities

• Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned
• Conduct floor observations and give precise, constructive feedback to individuals and team managers
• Adapt style and tone to different audiences — from new joiners to senior sales associates
• Be a visible, credible, and inspiring presence in every boutique you visit

FLOOR COACHING & DELIVERY

• Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned
• Conduct floor observations and give precise, constructive feedback to individuals and team managers
• Adapt style and tone to different audiences — from new joiners to senior sales associates
• Be a visible, credible, and inspiring presence in every boutique you visit

PROGRAMME IMPLEMENTATION

• Roll out HQ-designed training programmes with fidelity and local relevance
• Plan and manage your training calendar across the zone
• Brief and support store managers before and after training sessions

PERFORMANCE TRACKING

• Monitor and report training KPIs: floor observation scores, behavioural assessments, post-training surveys
• Identify underperformance patterns and elevate with solutions, not just problems
• Share field observations and store-level insights with the HQ training team

YOUR BEHAVIOURS

• Coach first, present second — real impact happens one-to-one on the floor
• Be curious and rigorous: know the programmes deeply and the stores even more
• Build trust with store teams through consistency, fairness, and genuine care for their growth
• Represent the Maison at the highest standard — in conduct, dress, and presence

Profile

• Minimum 5 years in luxury retail, with strong floor experience and genuine passion for coaching
• Proven ability to deliver training and coaching that drives visible, lasting behaviour change
• Deep understanding of selling ceremony, client experience, and luxury service standards
• Energetic, credible presence in boutique — able to inspire teams and earn trust quickly
• Strong organisational skills: able to manage a complex travel and delivery calendar
• Curious, humble, and committed to continuous improvement — for self and others
• Fluent in English; additional languages a strong asset