Retail Learning Architect: Design Impactful Frontline Training

RaceTrac; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

RaceTrac is seeking an Instructional Designer – Retail to lead learning architecture for frontline stores. You will translate business needs into structured, measurable programs, partner with SMEs and content developers, and ensure adult learning principles guide every solution.

This role blends strategy with hands-on content creation in a fast-paced retail environment. You’ll design with ID models (ADDIE, SAM), craft storyboards, assessments, and evaluation plans, maintain standards, and drive

Qualifications

• Bachelor’s degree in instructional design or related field.
• 3–5 years of instructional design experience.
• Strong command of adult learning theory and ID models.
• Ability to write clear storyboards and facilitator guides.
• Experience partnering with SMEs through full content lifecycle.
• Proficiency in Articulate 360 (Storyline/Rise).
• Familiarity with LMS deployment, tracking, and reporting.
• Strong project management and polished written communication.

Responsibilities

• Partner with business leaders, operations, HR and SMEs to conduct needs analyses and distinguish training problems from performance gaps.
• Translate identified performance gaps into clear, measurable learning objectives.
• Define learning modalities, formats, and delivery approaches (eLearning, ILT, blended, microlearning) for each initiative.
• Develop and maintain a learning design framework and standards for the L&D team.
• Design experiences using ID models (ADDIE/SAM) and adult learning principles.
• Write detailed storyboards, scripts, facilitator guides, participant workbooks, and assessment frameworks.
• Design assessments and evaluation strategies aligned to Kirkpatrick levels to measure behavior change and business impact.
• Create and maintain RaceTrac's instructional design standards and content maturity frameworks.
• Serve as the primary instructional consultant for stakeholders and SMEs, managing scope and timelines.
• Lead design review sessions with SMEs, translating complex information into clear learning content.
• Manage review cycles, feedback integration, and revision processes with professionalism.
• Establish and track learning effectiveness metrics and continuously improve program design.
• Review existing training portfolios to identify gaps and opportunities for redesign.
• Contribute to RaceTrac's content maturity matrix across programs.
• Collaborate with Content Developers to ensure instructional fidelity and timely handoffs.
• Stay current on trends in instructional design and AI-assisted design tools.

Skills

Instructional design

ID models (ADDIE/SAM)

Articulate 360

LMS proficiency

Storyboarding/writing

Project management

SME collaboration

Education

Bachelor’s degree in Instructional Design / related field

Tools

LMS

Job description

RaceTrac is seeking an Instructional Designer – Retail to lead learning architecture for frontline stores. You will translate business needs into structured, measurable programs, partner with SMEs and content developers, and ensure adult learning principles guide every solution.

This role blends strategy with hands-on content creation in a fast-paced retail environment. You’ll design with ID models (ADDIE, SAM), craft storyboards, assessments, and evaluation plans, maintain standards, and drive