Retail Third Key Lead – Elevate Customer Experience

Fossil Group; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Growth opportunities

Employee product discounts

Job summary

Fossil Group is seeking a Third Key Holder to support store leadership and deliver an outstanding customer experience. The role focuses on observing and coaching team members to meet sales goals while embodying Fossil’s values and maintaining a high standard of professionalism.

You will collaborate with team members to drive brand loyalty, handle daily brand standards, and adapt to business needs. Bachelor’s degree preferred and a passion for fashion retail will help you succeed.

Qualifications

• 1-2 years of retail experience in fashion retail preferred.
• Strong customer experience mindset and professional demeanor.
• Excellent written and verbal communication skills.
• Leadership that motivates teams and drives sales.

Responsibilities

• Observe and listen to the team to coach store staff.
• Deliver an exceptional store experience and meet sales goals.
• Align daily activities with business needs and outcomes.
• Foster teamwork and a positive environment for colleagues.
• Build brand loyalty and represent Fossil values.

Skills

Retail experience

Customer experience

Written/verbal communication

Presentation skills

Team leadership

Brand loyalty

Collaborative work

Self-motivation

Education

Bachelor's degree preferred

Job description

Fossil Group is seeking a Third Key Holder to support store leadership and deliver an outstanding customer experience. The role focuses on observing and coaching team members to meet sales goals while embodying Fossil’s values and maintaining a high standard of professionalism.

You will collaborate with team members to drive brand loyalty, handle daily brand standards, and adapt to business needs. Bachelor’s degree preferred and a passion for fashion retail will help you succeed.