Retail Technology Program Manager

AECOM; New York (NY); On-site; USD 116,000 - 166,000; Full time

Job summary

A leading company in the technology sector seeks a Retail Technology Program Manager to design and implement solutions that enhance retail experiences. This role involves cross-functional collaboration to drive product launches and improve interactions with retail technology. The ideal candidate has extensive experience in project management and a degree in engineering, along with strong technical understanding and problem-solving skills.

Qualifications

• 5+ years of experience in technical project/product management.
• Experience in using bug and project tracking tools.
• Experience with retail devices and interactive display technologies preferred.

Responsibilities

• Develop demo requirements for retail devices and lead product launch.
• Collaborate with Analytics teams to define KPIs and improve customer experiences.
• Manage relationships with technical vendors and support partners.

Skills

Technical project/product management

Conflict resolution

Software development processes

Building and maintaining project trackers

JIRA

Asana

Education

Bachelor's Degree in Computer, Mechanical or Electrical Engineering

Job description

**Summary:**

The Reality Labs (RL) team is looking for a Retail Technology Program Manager to design and develop high impact technologies that power the retail displays and demo devices. These programs drive trial and conversion for our Hardware at the point of sale by allowing customers to try our products. This role is responsible for executing the demo strategy of a complete product line from Meta's RL business group that are presented in all consumer facing environments including: worldwide retail and global partner events. The Retail Technologies Program Manager is responsible for the ideation, development and implementation of Retail Demo and Display Technologies in market by operating cross-functionally with large groups of cross-functional stakeholders from prototype to end of Life. This person will manage and interface with internal and external engineering resources, third party technical partners, developers, designers and channel marketing teams across RL organization.

**Required Skills:**

Retail Technology Program Manager Responsibilities:

1. Develop demo requirements for RL retail demo devices and lead the deployment of the product’s retail launch.

2. Develop demo technical requirements for retail display partners.

3. Create demo best practices training and documentation for developers and marketing partners.

4. Help develop and maintain scalable retail technology solutions such as content and device management systems.

5. Collaborate closely with Analytics teams to define KPIs, set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences.

6. Execute multiple retail demo content and software updates year-round across Wearables.

7. Assist stakeholders in the evaluation, selection, and revision of retail demo content.

8. Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents.

9. Drive alignment between marketing teams and the core Demo team to ensure synergy with every demo install and update.

10. Partner with channel marketing to ensure demos meet the requirements and specifications of different retailers.

11. Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors.

12. Manage day-to-day relationships with technical support partners and scale the relationships accordingly.

**Minimum Qualifications:**

Minimum Qualifications:

13. 5+ years of experience in technical project/product management, or equivalent.

14. Experience using bug and project and issue tracking tools such as JIRA, Asana.

15. Experience managing conflict, addressing issues between stakeholders swiftly to maintain a positive team spirit that is consistent with Meta values.

16. Experience with Software development processes.

17. Experience building and maintaining project trackers for complex programs.

18. Experience in working with others, in support of shared goals

**Preferred Qualifications:**

Preferred Qualifications:

19. Experience with retail devices and interactive display technologies development.

20. Experience with Hardware development process.

21. Bachelor's Degree in Computer, Mechanical or Electrical Engineering

22. Approachable and adaptable.

23. Demonstrated experience in translating technical terminology in order to drive understanding and buy-in from a varied range of stakeholders

**Public Compensation:**

$116,000/year to $166,000/year + bonus + equity + benefits

**Industry:** Internet

**Equal Opportunity:**

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].