Retail Technician

Asurion; Mokena (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Job summary

Asurion in Mokena, IL seeks a Retail Sales Technician to welcome customers, explain tech solutions, and drive sales using Serve, Solve, Sell. Training is provided to help you become a tech-savvy team member while delivering friendly, human-centric service in a fast-paced store environment.

You will contribute to a positive customer experience, work toward sales goals, and support the store with practical tech tasks. This role blends retail and tech in a dynamic team setting.

Qualifications

• 1 year of customer service or retail sales experience.
• Able to connect with customers and make them feel heard and valued.
• Willingness to learn about electronics and tech repair basics.
• Able to work retail store hours and multitask effectively.

Responsibilities

• Welcome customers at the store entrance and provide human-centric service.
• Use communication skills to enhance the customer experience and upsell Asurion products & services.
• Work toward achievable sales goals and support the store team.
• Assist with diagnostics, troubleshooting, and basic repair tasks as needed.
• Collaborate with the store team to meet business needs and maintain a great shopper experience.

Skills

Customer service

Retail sales

Customer connection

Multitasking

Job description

Retail Sales Technician Mokena, IL 18.70+ unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service.

We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $18.70 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $542/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts. Tech-out at a higher-level.
• No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.
• Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.