Retail Tech Support Pro: Growth & Perks

DSI; Clifton (NJ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay $26/hour starting

Comprehensive training and development

Supportive team environment

Career growth opportunities

AT&T wireless discount 50%

Paid training

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline, customer-focused support to AT&T customers in national retail locations. You will resolve billing, account, device, and service issues, troubleshoot wireless devices, and partner with store leadership to ensure a best-in-class experience.

This role is performed in a retail environment, requiring standing and in-person engagement on the sales floor.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
• Collaborate with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
• Share insights on recurring issues to improve processes and customer experience.
• Maintain a positive, professional demeanor during all interactions.

Skills

Strong customer service

Excellent communication

Multitasking

Problem-solving

Detail-oriented

Job description

DSI is seeking a Retail Support Specialist to deliver frontline, customer-focused support to AT&T customers in national retail locations. You will resolve billing, account, device, and service issues, troubleshoot wireless devices, and partner with store leadership to ensure a best-in-class experience.

This role is performed in a retail environment, requiring standing and in-person engagement on the sales floor.