Retail Tech Sales Pro — Customer Care & Onboarding

Comcast Resume; Rochester Hills (MI); On-site; USD 19,000 - 27,000; Full time

Job summary

Comcast is hiring a Retail Sales Associate to help customers explore and buy products, delivering friendly service and expert product knowledge. You will drive sales, onboard new customers, and resolve issues to ensure a positive shopping experience.

This role requires flexible availability, including evenings and weekends, and a commitment to teamwork and continuous learning to stay up-to-date on our digital tools and services.

Qualifications

• High School Diploma or GED required.
• 2–5 years of sales or retail experience preferred.
• Strong communication and customer-service skills.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up‑to‑date product knowledge and sales skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Sales Associate to help customers explore and buy products, delivering friendly service and expert product knowledge. You will drive sales, onboard new customers, and resolve issues to ensure a positive shopping experience.

This role requires flexible availability, including evenings and weekends, and a commitment to teamwork and continuous learning to stay up-to-date on our digital tools and services.