Retail Tech Associate: Training, Stock Grants & Growth

T-Mobile; Sugar Land (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401(k)

Employee stock grants

Employee stock purchase plan

Annual stock grant

Paid holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Job summary

T-Mobile is seeking a motivated Mobile Associate to engage customers and guide them through technology and service choices in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, contributing to a positive experience and loyalty. This role emphasizes customer interaction, digital tool usage, and service plan recommendations.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a motivated Mobile Associate to engage customers and guide them through technology and service choices in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, contributing to a positive experience and loyalty. This role emphasizes customer interaction, digital tool usage, and service plan recommendations.