Retail Team Member II: Amazing Customer Experience & Donations

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Longs (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II to serve as the face of our stores, delivering Amazing Customer Experiences while receiving, processing donations, and maintaining efficient merchandising and sale of items.

The role emphasizes customer service, teamwork, training participation, and adherence to I-CARE values, with responsibilities including cashier duties, donation intake, pricing, stocking, and safety compliance in a dynamic retail environment.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.

Job description

Palmetto Goodwill is seeking a Retail Team Member II to serve as the face of our stores, delivering Amazing Customer Experiences while receiving, processing donations, and maintaining efficient merchandising and sale of items.

The role emphasizes customer service, teamwork, training participation, and adherence to I-CARE values, with responsibilities including cashier duties, donation intake, pricing, stocking, and safety compliance in a dynamic retail environment.