Retail Experience Associate II

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 27,000 - 36,000; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II to greet donors, process donations, and merchandise items, ensuring an Amazing Customer Experience. The role emphasizes teamwork, adherence to I-CARE values, and a willingness to learn and grow within a diverse, inclusive environment.

The position requires accurate donation recording, efficient POS use, and achievement of production goals while maintaining a safe, organized store.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Participates in training and development for growth within the organization.
• Maintains a culture of diversity, inclusivity, and belonging; ensures team members feel respected and included.
• Receives donations from donors using the GRATIS process (Greet, Receipt, Assist, Thank, Invite back, Sort).
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Uses the point-of-sale system to complete sales and encourages customers to round up for mission impact.
• Records donations, production of merchandise, and specified tasks accurately.
• Meets production goals and maintains a clean, safe work environment.
• Reports security or theft concerns to management or Asset Protection as needed.
• Complies with agency policies, safety standards, and regulatory requirements.

Job description

Palmetto Goodwill is seeking a Retail Team Member II to greet donors, process donations, and merchandise items, ensuring an Amazing Customer Experience. The role emphasizes teamwork, adherence to I-CARE values, and a willingness to learn and grow within a diverse, inclusive environment.

The position requires accurate donation recording, efficient POS use, and achievement of production goals while maintaining a safe, organized store.