Retail Team Member II: ACE Experience & Merchandising Pro

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Goose Creek (SC); On-site; USD 16,531 - 20,664; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II to be the face of our retail locations, delivering an amazing customer experience while receiving, processing, or merchandising donations.

The role reinforces ACE service, adherence to I-CARE values, ongoing training, diversity and inclusion, and safe, efficient store operations, including accurate donation processing and POS transactions to support our mission.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort).
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management

Job description

Palmetto Goodwill is seeking a Retail Team Member II to be the face of our retail locations, delivering an amazing customer experience while receiving, processing, or merchandising donations.

The role reinforces ACE service, adherence to I-CARE values, ongoing training, diversity and inclusion, and safe, efficient store operations, including accurate donation processing and POS transactions to support our mission.