Retail Team Member — Customer Service & Merchandising

pOpshelf; St. Charles (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

pOpshelf is seeking a Team Member to serve as a friendly point of contact for customers and to help stock, merchandise, and operate cash registers. The role includes maintaining a clean, organized store and assisting customers with purchases and self-checkout when needed.

The position requires standing and walking for long periods, lifting up to 40 pounds, and a willingness to follow company policies and safety guidelines. Equal opportunity employer.

Qualifications

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planogram and merchandise presentation guides.
• Knowledge of basic cash handling procedures.
• Basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.

Responsibilities

• Provide superior customer service to exceed the customer's expectations.
• Possess product knowledge and use of selling techniques to enhance the customer experience.
• Maintain a safe, clean and well‑organized store environment that delights our customers.
• Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• Rotate product to create eye‑catching displays to drive sales.
• Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual and Employee Handbook.
• Operate cash register(s) and scanner to itemize and total customer\'s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self‑checkout process at multiple register terminals simultaneously.
• Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
• Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Skills

Reading & interpretation

Interpersonal skills

Planogram compliance

Cash handling

Basic math

Cash register functions

Stocking & merchandising

Education

High school diploma or equivalent

Job description

pOpshelf is seeking a Team Member to serve as a friendly point of contact for customers and to help stock, merchandise, and operate cash registers. The role includes maintaining a clean, organized store and assisting customers with purchases and self-checkout when needed.

The position requires standing and walking for long periods, lifting up to 40 pounds, and a willingness to follow company policies and safety guidelines. Equal opportunity employer.