Retail Team Member: Customer Service & Merchandising

Dollar General; Bourbonnais (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dollar General is seeking a Team Member to serve as a customer-focused point of contact in-store. You will stock and merchandise displays, operate cash registers, and maintain a clean, safe shopping environment while following company guidelines.

The role emphasizes product knowledge and high-quality service to enhance the customer experience. Responsibilities include rotating merchandise, assisting at self-checkout, and supporting daily store operations to drive sales and protect assets.

Qualifications

• Read and interpret diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planogram and merchandise presentation guides.
• Knowledge of basic cash handling procedures.
• Basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.

Responsibilities

• Provide superior customer service to exceed the customer's expectations.
• Possess product knowledge and use of selling techniques to enhance the customer experience.
• Maintain a safe, clean and well-organized store environment that delights our customers.
• Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• With merchandising guidelines, rotate product to create eye-catching displays to drive sales.
• Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
• Operate cash register(s) and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Follow merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
• Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Skills

Read diagrams

Interpersonal skills

Planogram knowledge

Cash handling

Math skills

Cash register functions

Stock & display

Education

High school diploma

Tools

Hand-held scanner

Pricing guns

Job description

Dollar General is seeking a Team Member to serve as a customer-focused point of contact in-store. You will stock and merchandise displays, operate cash registers, and maintain a clean, safe shopping environment while following company guidelines.

The role emphasizes product knowledge and high-quality service to enhance the customer experience. Responsibilities include rotating merchandise, assisting at self-checkout, and supporting daily store operations to drive sales and protect assets.