Retail Team Member: Customer Experience & Merchandising

The TJX Companies, Inc.; Virginia; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Pet & legal insurance

Credit union

Referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. is seeking team members to deliver outstanding customer service in a fast-paced retail environment in Henrico, VA.

You will engage customers, maintain a clean store, and support store procedures while promoting credit and loyalty programs. The role requires strong communication, attention to detail, and the ability to multitask and adapt to changing directions throughout shifts.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store environment.
• Model customer experience practices with internal and external customers.
• Promote credit and loyalty programs.
• Ring purchases/returns accurately and count change.
• Maintain merchandising standards and prepare merchandise for the floor.
• Support store recovery and safety initiatives.
• Adhere to labor laws and store policies.
• Assist in loss prevention efforts and shrink reduction.

Skills

Customer service

Flexible schedule

Communication skills

Attention to detail

Multi-tasking

Physical stamina

Teamwork

Job description

Marshalls at The TJX Companies, Inc. is seeking team members to deliver outstanding customer service in a fast-paced retail environment in Henrico, VA.

You will engage customers, maintain a clean store, and support store procedures while promoting credit and loyalty programs. The role requires strong communication, attention to detail, and the ability to multitask and adapt to changing directions throughout shifts.