Retail Customer Experience Associate

The TJX Companies, Inc.; Manassas (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

Marshalls, a part of The TJX Companies, Inc., is seeking a team member in Manassas, VA to deliver a high-quality customer experience in a fast-paced store environment. You will interact with customers, process transactions, and uphold merchandising standards while contributing to a positive store culture.

The role emphasizes strong communication, teamwork, and adaptability, with opportunities for growth within TJX’s portfolio of brands.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Delivers a highly satisfied customer experience by engaging with customers and upholding customer experience principles.
• Maintains a clean, organized store environment and adheres to operating procedures.
• Rings customer purchases/returns and handles cash accurately.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and processes merchandise for the sales floor.
• Participates in store recovery and safety programs.
• Supports loss prevention and shrink reduction goals.
• Performs other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Flexibility

Job description

Marshalls, a part of The TJX Companies, Inc., is seeking a team member in Manassas, VA to deliver a high-quality customer experience in a fast-paced store environment. You will interact with customers, process transactions, and uphold merchandising standards while contributing to a positive store culture.

The role emphasizes strong communication, teamwork, and adaptability, with opportunities for growth within TJX’s portfolio of brands.