Retail Team Manager

Philip Morris International; Mount Prospect (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Philip Morris International, in the U.S. affiliate Swedish Match, seeks a Retail Team Manager to lead sales execution and team performance across an assigned territory.

You will coach representatives, manage key accounts, and drive distribution, merchandising, and promotional strategies to grow customer growth and market share. The role combines player-coach leadership with hands-on account management, leveraging analytics and cross-functional collaboration to meet regional business objectives

Qualifications

• Bachelor’s degree preferred; 3–5+ years in retail sales, wholesale grocery, route sales, or related fields.
• Demonstrated leadership, planning, organizational and team management skills.
• Strong communication, presentation, and analytical abilities; proficient with data and reporting tools.

Responsibilities

• Lead, coach, and develop a team of sales representatives to achieve regional objectives.
• Manage assigned retail and wholesale accounts and execute strategic plans.
• Drive product distribution, merchandising, promotions, and freshness standards across the territory.
• Analyze market, sales, and customer data to identify growth opportunities and action plans.
• Ensure effective routing, call coverage, and execution across the territory.
• Monitor performance, set goals, and implement corrective actions as needed.
• Collaborate with Business Development and Key Account Managers.
• Support recruiting, onboarding, and development for team members.

Skills

Leadership

Coaching

Analytical abilities

Communication

Presentation

Sales

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Sales analytics tools

Syndicated data

Job description

Retail Team Manager | Swedish Match (PMI U.S.)

Help build a smoke-free future. Swedish Match, a Philip Morris International (PMI) affiliate and maker of ZYN nicotine pouches, is seeking a Retail Team Manager to lead sales and execution activities within an assigned territory. This player-coach role combines team leadership with direct account management, driving retail sales, distribution, merchandising, promotional execution, and customer growth strategies.

Key Responsibilities

• Lead, coach, and develop a team of sales representatives to achieve regional business objectives.
• Manage assigned retail and wholesale accounts while executing strategic business plans.
• Drive product distribution, merchandising excellence, promotional execution, and product freshness standards.
• Analyze market, sales, and customer data to identify growth opportunities and develop action plans.
• Ensure effective routing, call coverage, and execution across the territory.
• Monitor business performance, communicate goals, and implement corrective strategies when needed.
• Collaborate with cross-functional teams, including Business Development and Strategic/Key Account Managers.
• Support recruiting, onboarding, performance management, and development planning for team members.
• Maintain accurate reporting of retail and account metrics.
• Foster a culture of integrity, accountability, collaboration, and high performance.

Qualifications

• Bachelor’s degree preferred.
• 3-5+ years of experience in retail sales, wholesale grocery, route sales, or related fields.
• Proven leadership, coaching, planning, organizational, and team management skills.
• Strong communication, presentation, and analytical abilities.
• Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook), Salesforce, syndicated data, and sales analytics tools.
• Fluent in English and legally authorized to work in the United States.

Compensation

Annual base salary: $90,000 - $120,000

PMI is an Equal Opportunity Employer committed to fostering an inclusive workplace and advancing a smoke-free future.