Retail Team Manager

Philip Morris International; Joliet (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Swedish Match (PMI U.S.) in Joliet, IL, seeks a Retail Team Manager to lead sales and execution across assigned accounts, blending player-coach leadership with hands-on account management to drive distribution and retail performance.

You will coach a team of sales representatives, manage retail and wholesale accounts, analyze market data, and develop corrective action plans while ensuring accurate reporting and cross-functional collaboration.

Qualifications

• Bachelor's degree preferred and relevant sector experience considered.
• 3–5+ years in retail sales, wholesale grocery, or route sales with leadership.
• Strong communication, planning, and analytical abilities.

Responsibilities

• Lead, coach, and develop a team of sales representatives.
• Manage assigned retail and wholesale accounts and execute plans.
• Drive product distribution, merchandising, and promotions.
• Analyze market, sales, and customer data to identify opportunities.
• Ensure routing, call coverage, and execution across the territory.
• Monitor performance, set goals, and apply corrective actions.
• Collaborate with Business Development and Key Account Managers.
• Support recruiting, onboarding, and development of team members.
• Maintain reporting of retail and account metrics.

Skills

Team leadership

Account management

Sales analytics

Salesforce

Communication

Presentation

Education

Bachelor's degree

Tools

Excel

PowerPoint

Salesforce

Sales analytics tools

Job description

Retail Team Manager | Swedish Match (PMI U.S.)

Help build a smoke-free future. Swedish Match, a Philip Morris International (PMI) affiliate and maker of ZYN nicotine pouches, is seeking a Retail Team Manager to lead sales and execution activities within an assigned territory. This player-coach role combines team leadership with direct account management, driving retail sales, distribution, merchandising, promotional execution, and customer growth strategies.

Key Responsibilities

• Lead, coach, and develop a team of sales representatives to achieve regional business objectives.
• Manage assigned retail and wholesale accounts while executing strategic business plans.
• Drive product distribution, merchandising excellence, promotional execution, and product freshness standards.
• Analyze market, sales, and customer data to identify growth opportunities and develop action plans.
• Ensure effective routing, call coverage, and execution across the territory.
• Monitor business performance, communicate goals, and implement corrective strategies when needed.
• Collaborate with cross-functional teams, including Business Development and Strategic/Key Account Managers.
• Support recruiting, onboarding, performance management, and development planning for team members.
• Maintain accurate reporting of retail and account metrics.
• Foster a culture of integrity, accountability, collaboration, and high performance.

Qualifications

• Bachelor’s degree preferred.
• 3-5+ years of experience in retail sales, wholesale grocery, route sales, or related fields.
• Proven leadership, coaching, planning, organizational, and team management skills.
• Strong communication, presentation, and analytical abilities.
• Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook), Salesforce, syndicated data, and sales analytics tools.
• Fluent in English and legally authorized to work in the United States.

Compensation

Annual base salary: $90,000 - $120,000

PMI is an Equal Opportunity Employer committed to fostering an inclusive workplace and advancing a smoke-free future.