Retail Team Manager

Philip Morris International; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Swedish Match (PMI U.S.) seeks a Retail Team Manager to lead sales and execution in an assigned territory. This player-coach role blends team leadership with direct account management, driving retail sales, distribution, merchandising, promotions, and customer growth strategies in Chicago, IL.

Bachelor’s degree preferred with 3–5+ years in retail sales or related fields; strong communication, planning, and analytical skills; proficiency in Excel, Salesforce, and sales analytics expected.

Qualifications

• Bachelor’s degree preferred.
• 3–5+ years in retail sales, wholesale grocery, route sales, or related fields.
• Strong leadership, coaching, planning, organizational, and team management skills.
• Excellent communication, presentation, and analytical abilities.
• Experience with Microsoft Office, Salesforce, data analytics tools.

Responsibilities

• Lead, coach, and develop a team of sales representatives to achieve regional objectives.
• Manage retail and wholesale accounts while executing strategic business plans.
• Drive distribution, merchandising, promotions, and product freshness standards.
• Analyze market and customer data to identify growth opportunities and action plans.
• Ensure routing, call coverage, and territory execution.
• Monitor performance, communicate goals, and implement corrective actions when needed.
• Collaborate with Business Development and Key Account Managers.
• Support recruiting, onboarding, and performance development for the team.
• Maintain accurate reporting of retail and account metrics.
• Foster integrity, accountability, collaboration, and high performance.

Skills

Team leadership

Account management

Sales analytics

Communication

Planning

Coaching

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Salesforce

Excel

PowerPoint

Word

Outlook

Job description

Retail Team Manager | Swedish Match (PMI U.S.)

Help build a smoke-free future. Swedish Match, a Philip Morris International (PMI) affiliate and maker of ZYN nicotine pouches, is seeking a Retail Team Manager to lead sales and execution activities within an assigned territory. This player-coach role combines team leadership with direct account management, driving retail sales, distribution, merchandising, promotional execution, and customer growth strategies.

Key Responsibilities

• Lead, coach, and develop a team of sales representatives to achieve regional business objectives.
• Manage assigned retail and wholesale accounts while executing strategic business plans.
• Drive product distribution, merchandising excellence, promotional execution, and product freshness standards.
• Analyze market, sales, and customer data to identify growth opportunities and develop action plans.
• Ensure effective routing, call coverage, and execution across the territory.
• Monitor business performance, communicate goals, and implement corrective strategies when needed.
• Collaborate with cross-functional teams, including Business Development and Strategic/Key Account Managers.
• Support recruiting, onboarding, performance management, and development planning for team members.
• Maintain accurate reporting of retail and account metrics.
• Foster a culture of integrity, accountability, collaboration, and high performance.

Qualifications

• Bachelor’s degree preferred.
• 3-5+ years of experience in retail sales, wholesale grocery, route sales, or related fields.
• Proven leadership, coaching, planning, organizational, and team management skills.
• Strong communication, presentation, and analytical abilities.
• Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook), Salesforce, syndicated data, and sales analytics tools.
• Fluent in English and legally authorized to work in the United States.

Compensation

Annual base salary: $90,000 - $120,000

PMI is an Equal Opportunity Employer committed to fostering an inclusive workplace and advancing a smoke-free future.