Retail Team Leader — Lead, Inspire & Earn Bonuses

Mountain Warehouse; Harbour Town (SC); On-site; USD 27,000 - 32,000; Part time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

Referral incentive

Length of service awards

Job summary

Mountain Warehouse at Harbour Town (HTG) invites applications for a Team Leader/3IC in the Australia Retail department. This permanent part-time role focuses on delivering outstanding customer service, leading a retail team, and driving sales while maintaining operational excellence.

You will collaborate with colleagues, train new team members, manage day-to-day store operations, process transactions, keep displays stocked, promote in-store promotions, and ensure a welcoming shopping experience.

Qualifications

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Responsibilities

• Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.
• Assist in the day-to-day store operations, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

Job description

Mountain Warehouse at Harbour Town (HTG) invites applications for a Team Leader/3IC in the Australia Retail department. This permanent part-time role focuses on delivering outstanding customer service, leading a retail team, and driving sales while maintaining operational excellence.

You will collaborate with colleagues, train new team members, manage day-to-day store operations, process transactions, keep displays stocked, promote in-store promotions, and ensure a welcoming shopping experience.