Retail Store Manager — Lead Teams, Elevate Service & Sales

Mountain Warehouse; Tunbridge (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

28 days annual leave including BankH

Employee Assistance Programme

Colleague Hardship Scheme

Referral Incentive

Auto-enrolment Pension

Job summary

Mountain Warehouse is seeking a Store Manager to lead our Tunbridge Wells store. You will inspire the team, drive sales targets, and ensure exceptional customer experiences while upholding store standards and brand values.

You will oversee daily operations, recruit and develop talent, manage budgets, and maintain visual standards. The role focuses on business performance, staff engagement, and strong community presence within the local market.

Qualifications

• Passionate about delivering outstanding customer experiences.
• Confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• Excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

Responsibilities

• Leadership & Team Development: Motivate your team to deliver their best, foster positivity, engagement, and excellence; build a collaborative team; address employee relations; communicate openly; provide knowledge and tools for exceptional customer service.

Skills

Leadership

Team development

Communication

Customer service

Sales focus

Job description

Mountain Warehouse is seeking a Store Manager to lead our Tunbridge Wells store. You will inspire the team, drive sales targets, and ensure exceptional customer experiences while upholding store standards and brand values.

You will oversee daily operations, recruit and develop talent, manage budgets, and maintain visual standards. The role focuses on business performance, staff engagement, and strong community presence within the local market.