UK Team Leader

Mountain Warehouse; Hermiston (OR); On-site; USD 22,000 - 27,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Hermiston is seeking a part-time UK Team Leader to guide retail staff and drive outstanding customer service.

You will lead daily operations, coach teammates, manage stock presentation, and ensure health and safety while delivering strong results. The role offers a monthly bonus and Colleague perks in a supportive store environment.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• Strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Coach, train, and mentor team to drive growth.
• Keep team informed and engaged through clear, open communication.
• Empower team with up-to-date product knowledge to meet customer needs.
• Uphold shop floor standards, ensuring stock presentation, ticketing, and organisation are on point daily.
• Oversee opening and closing duties to ensure smooth store operations.
• Lead visual merchandising to create a clean and inviting space for customers and colleagues.
• Prioritise Health & Safety for the wellbeing of your team and customers.
• Motivate team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest development strategies.
• Set the standard for exceptional customer service and resolve concerns promptly.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community to enhance the store’s welcoming atmosphere.

Skills

Leadership

Team Development

Coaching

Communication

Product knowledge

Visual merchandising

Health & Safety

Customer service

Team motivation

Problem solving

Job description

UK Team Leader

Employment Type: Fixed Term - Part Time

Location: Hermiston Gait (EHG)

Compensation: £13.32 / hour

Description

We’re looking for a
Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
INDAR1