Retail Team Leader: Lead, Coach & Elevate Store Performance

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Harrison (OH); On-site; USD 19,286 - 22,041; Full time

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. in Harrison, Ohio, is seeking a Retail Team Leader to assist the Retail Store Manager in daily store operations.

The role emphasizes customer service, cash handling, merchandising, inventory control, and production support to meet goals. The ideal candidate will have at least 1 year of supervisory experience, strong English communication, and a willingness to work a flexible schedule.

Qualifications

• Minimum 1 year of supervisory experience.
• Strong customer service and communication skills.
• Ability to work flexible schedule.
• Ability to stand/walk for extended periods and lift up to 35 pounds.

Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies and reporting requirements.
• Resolve customer complaints in a fair and impartial manner.
• Provide coaching and supervise retail associates on job responsibilities.
• Make recommendations to management on disciplinary actions.
• Monitor sales transactions and ensure proper sales procedures.
• Handle escalated or complex sales or customer issues.
• Inspect and validate pricing and production quality.

Skills

Customer service

Leadership

Coaching

Team supervision

Communication in English

Job description

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. in Harrison, Ohio, is seeking a Retail Team Leader to assist the Retail Store Manager in daily store operations.

The role emphasizes customer service, cash handling, merchandising, inventory control, and production support to meet goals. The ideal candidate will have at least 1 year of supervisory experience, strong English communication, and a willingness to work a flexible schedule.