Retail Team Leader at Montgomery

Cincinnati Goodwill; Cincinnati (OH); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Referral bonus

Equal opportunity employer

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to drive store success, deliver exceptional customer experiences, and develop team members.

You will partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals. This role requires leadership experience, strong customer service, and effective communication in English.

Qualifications

• Proven retail leadership or supervisory experience (1+ year preferred).
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve customer concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environment
• Monitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

Skills

Retail leadership

Customer service

Problem solving

English communication

Shift flexibility

Job description

Lead with Purpose. Grow Your Career. Make a Difference.

Are you ready to take the next step in your retail career while making a meaningful impact in your community? AtOhio Valley Goodwill Industries, you'll do more than supervise a team. You'll help change lives.

We believe careers should grow as quickly as your ambition. That's why we invest in our employees through leadership development, digital learning opportunities, and career advancement pathways that can help you increase your skills and earning potential.

When you join Goodwill, you're joining a mission-driven organization dedicated to eliminating barriers, empowering individuals, and unlocking human potential.

Why Join Goodwill?

• Opportunities for career growth and promotion
• Leadership development and digital training programs
• Meaningful work that directly supports your community
• Supportive team environment focused on success and service
• Chance to make a difference every day

About Ohio Valley Goodwill Industries

Founded in 1916, Ohio Valley Goodwill Industries is one of Ohio's largest providers of rehabilitation and employment services. Revenue generated through our retail stores helps support thousands of individuals with disabilities and local veterans experiencing homelessness, creating opportunities for independence and success.

What You'll Do

As aRetail Team Leader, you'll play a key role in driving store success, delivering exceptional customer experiences, and developing team members. You'll partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals.

Key Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve customer concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environment
• Monitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

Preferred Qualifications

• Previous retail leadership or supervisory experience (1+ year preferred)
• Strong customer service and problem-solving skills
• Ability to motivate, coach, and develop team members
• Effective communication skills in English
• Flexibility to work opening, production, and closing shifts

Leadership Responsibilities

This role provides training, direction, and work delegation for:

• Donation Attendants

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, stooping, twisting, kneeling, and reaching
• Ability to lift and carry up to 35 pounds, with or without reasonable accommodation
• Ability to work in a fast-paced retail environment
• Regular and reliable attendance required

Starting Pay: $14.00 per hour

Ohio Valley Goodwill Industries is an Equal Opportunity Employer/Veterans/Disabled.

Great People Know Great People!

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on your application.