Retail Team Leader: Inspire Teams & Elevate Experience

1088 LEGO Brand Retail Inc.; Troy (MI); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Family Care Leave

Life and Disability Insurance

Wellbeing resources

Colleague Discount

Bonus program

Hybrid work policy

Job summary

LEGO Brand Retail in Somerset Collection, Troy, MI, is seeking a full-time Team Leader to inspire guests, train the team, and uphold LEGO values. You’ll supervise Sales Associates, manage scheduling, and ensure top-notch customer service and merchandising.

The role emphasizes hands-on leadership, training delivery, and collaboration across departments, with a hybrid work model and strong store performance focus.

Qualifications

• Leadership or management experience in a retail store environment.
• Ability to deliver employee training and develop the team.
• Proficient cash handling and adherence to procedures.
• Experience with inventory auditing and sales accuracy.
• Familiarity with POS systems and merchandising processes.
• Strong visual merchandising and product presentation skills.

Responsibilities

• Assist the ASM/SM with scheduling, attendance, and holidays.
• Supervise Sales Associates during shifts per LEGO policies.
• Process store and office supply orders within guidelines.
• Ensure money handling procedures are followed by staff.
• Maintain organized stockroom and maximize product merchandising.
• Assist in training to elevate customer service and sales standards.

Skills

Leadership/management experience

Employee training delivery

Cash handling

Inventory auditing

Point of sale systems

Visual merchandising

Job description

LEGO Brand Retail in Somerset Collection, Troy, MI, is seeking a full-time Team Leader to inspire guests, train the team, and uphold LEGO values. You’ll supervise Sales Associates, manage scheduling, and ensure top-notch customer service and merchandising.

The role emphasizes hands-on leadership, training delivery, and collaboration across departments, with a hybrid work model and strong store performance focus.