Retail Team Leader: Fashion & Service Excellence

Lovisa; Burlington (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lovisa is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will train and coach associates, drive sales, manage inventory, supervise opening/closing, and uphold visual standards. This role requires strong leadership, excellent communication, and a passion for fashion.

Qualifications

• 2+ years retail management experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment, including evenings, weekends and holidays.
• Brand ambassador with a passion for fashion and retail.

Responsibilities

• Lead store team and develop associates.
• Drive sales through motivation and leadership.
• Oversee opening/closing procedures and inventory control.
• Ensure visual merchandising standards and store appearance.
• Resolve customer concerns professionally and efficiently.

Skills

Retail leadership

Customer service

Team coaching

Communication

Problem solving

Job description

Lovisa is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will train and coach associates, drive sales, manage inventory, supervise opening/closing, and uphold visual standards. This role requires strong leadership, excellent communication, and a passion for fashion.