Retail Team Leader — Elevate Customer Experience

Vans; Cherry Hill Township (NJ); On-site; USD 28,130 - 34,715; Part time

Job summary

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. The role requires 1+ years in retail leadership and a high school diploma or equivalent.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience valued.
• Proven ability to drive results through store teams and exceed goals.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs and goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.

Skills

Retail leadership

Coaching

Customer engagement

Communication

Education

High School Diploma or equivalent

Job description

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. The role requires 1+ years in retail leadership and a high school diploma or equivalent.