Retail Team Lead — Elevate Customer Experience

Vans; Burlington (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

The North Face is looking for a Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and standards.

In collaboration with store leadership, you will help maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Strong ability to drive results through store teams and exceed sales goals.
• Excellent coaching, motivation, and team-building capabilities.
• Effective written and verbal communication across all levels.

Responsibilities

• Deliver high levels of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high engagement and productivity.
• Supervise daily store operations including opening/closing and floor coverage.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and product replenishment in line with brand directives.
• Support inventory integrity through proper shipping, receiving and loss prevention.
• Participate in community events to promote local engagement.

Skills

Customer engagement

Coaching

Leadership

Sales leadership

Store operations

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face is looking for a Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and standards.

In collaboration with store leadership, you will help maximize profitability and foster an inclusive team culture. This role suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering