Retail Team Leader: Customer Service & Growth

Whole Foods Market IP. L.P.; Fair Lakes (VA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and regulatory compliance. You will help supervise Team Members, maintain health and safety standards, and ensure excellent customer service across the store floor.

The role requires lifting up to 50 pounds, a flexible schedule including nights/weekends/holidays, and at least 18 months in retail with 6+ months in a supervisory capacity.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Communicates and models WFM vision and goals.
• Maintains awareness of customer flows and needs and directs Team Members to satisfy customers.

Skills

Customer service

Leadership

Team building

Interpersonal skills

Regulatory knowledge

Product knowledge

Microsoft Office

Inventory management

Communication skills

Problem solving

Tools

Email

Microsoft Office

Operations software

Job description

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and regulatory compliance. You will help supervise Team Members, maintain health and safety standards, and ensure excellent customer service across the store floor.

The role requires lifting up to 50 pounds, a flexible schedule including nights/weekends/holidays, and at least 18 months in retail with 6+ months in a supervisory capacity.