Customer Service Team Leader: Retail Operations & Mentoring

Whole Foods Market; San Mateo (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in California seeks a team member with supervisory exposure to support daily operations including cash management, merchandising, and health and safety standards. You will partner with the Team Leader to develop a high‑performing team and ensure exceptional customer service.

This role requires at least 18 months retail experience and 6 months in a supervisory capacity, with the ability to lift 50 pounds and work nights, weekends, and holidays.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Communicates and models WFM vision and goals.

Skills

Customer service

Leadership

Team development

Communication

Job description

Whole Foods Market in California seeks a team member with supervisory exposure to support daily operations including cash management, merchandising, and health and safety standards. You will partner with the Team Leader to develop a high‑performing team and ensure exceptional customer service.

This role requires at least 18 months retail experience and 6 months in a supervisory capacity, with the ability to lift 50 pounds and work nights, weekends, and holidays.