Retail Team Leader & Coach — Store Ops & Growth

Priority Dispatch Corp.; Scottsboro (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Goodwill Industries in Scottsboro, AL is seeking a Team Leader Coach to support store operations and leadership development. You will assist in planning, training, and supervising staff to deliver outstanding donor, customer, and team experiences.

The role offers growth in leadership, processing, retail analytics, and training, with opportunities to mentor teammates and help meet store objectives while upholding AGI policies and delivering world-class service.

Qualifications

• Detail-oriented mindset essential for accurate retail operations.
• Excellent written and verbal communication to workers and customers.
• Problem-solving ability to quickly resolve issues.
• Self-driven with daily initiative to improve the location.
• 1–3 years of experience in a retail supervisory position.
• High school diploma or equivalent; undergraduate degree preferred.

Responsibilities

• Assist the Team Leader Coach with planning strategies to attract donors, customers, and team members to support mission and operations.
• Hire, onboard, and train team members; coordinate daily customer service operations.
• Track progress of weekly, monthly, quarterly, and annual objectives.
• Monitor and maintain store inventory and supervise staff performance.
• Coach and support new and existing team members; handle customer and donor complaints as needed.
• Create reports and analyze retail data (revenues, expenses, donor value).

Skills

Detail orientation

Communication skills

Problem solving

Self-motivation

Education

High school diploma or equivalent

Undergraduate degree preferred

Job description

Alabama Goodwill Industries in Scottsboro, AL is seeking a Team Leader Coach to support store operations and leadership development. You will assist in planning, training, and supervising staff to deliver outstanding donor, customer, and team experiences.

The role offers growth in leadership, processing, retail analytics, and training, with opportunities to mentor teammates and help meet store objectives while upholding AGI policies and delivering world-class service.