Retail Store Lead & Coach for Growth & Impact

Priority Dispatch Corp.; Demopolis (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Goodwill Industries in Alabama is seeking a Team Leader Coach to support store operations in Demopolis. You will oversee daily retail activities, coach staff, and ensure exceptional customer service while helping meet store objectives.

You will hire, onboard, train team members, monitor budgets, analyze revenue and expenses, and maintain inventory. A proactive, detail-oriented leader with 1-3 years in retail supervision is preferred.

Qualifications

• 1-3 years experience in a retail supervisory position.
• Positive work history.
• Valid Driver’s License.

Responsibilities

• Assist the Team Leader Coach in planning and implementing strategies to attract donors, customers, and team members to support our mission and operations.
• Hire, onboard, and train team members.
• Coordinate daily customer service operations.
• Track the progress of weekly, monthly, quarterly, and annual objectives.
• Monitor and maintain store inventory.
• Evaluate team member performance and assess training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing team members.
• Monitor retail operating costs, budgets, and resources.
• Handle complaints from customers.
• Create reports, analyze and interpret retail data, like revenues, expenses, and donor value.
• Conduct regular audits to ensure the store is functional and presentable.
• Make sure all team members adhere to AGI’s policies and guidelines.
• Act as our store’s representative and set an example for our staff.
• Communicate promptly and effectively with the Corporate Office.
• Resolve customer and donor complaints as needed.
• Provide world-class customer service in a professional and courteous manner.
• Demonstrate teamwork and cooperation.

Skills

Retail supervision

Team leadership

Customer service

Communication

Problem solving

Self-motivation

Driver's license

Education

High school diploma or equivalent

Undergraduate degree preferred

Job description

Alabama Goodwill Industries in Alabama is seeking a Team Leader Coach to support store operations in Demopolis. You will oversee daily retail activities, coach staff, and ensure exceptional customer service while helping meet store objectives.

You will hire, onboard, train team members, monitor budgets, analyze revenue and expenses, and maintain inventory. A proactive, detail-oriented leader with 1-3 years in retail supervision is preferred.