Retail Team Lead — Customer Experience & Growth

Coach; Fort Worth (TX); On-site; USD 45,847,000 - 70,919,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Brand Ambassador to lead on the sales floor, drive sales targets, and deliver an exceptional customer experience. You will embody Coach values, increase brand awareness, and support full store operations.

You will collaborate across teams, recruit and train to uphold standards, analyze store performance, and foster an inclusive culture while maintaining a growth mindset for business and personal development.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Skills

Leadership

Sales targets

Customer experience

Team development

Recruiting

Job description

Coach is seeking a Brand Ambassador to lead on the sales floor, drive sales targets, and deliver an exceptional customer experience. You will embody Coach values, increase brand awareness, and support full store operations.

You will collaborate across teams, recruit and train to uphold standards, analyze store performance, and foster an inclusive culture while maintaining a growth mindset for business and personal development.