Retail Team Leader Ashdale

Goodwill of Greater Washington; Woodbridge (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Retail Store Supervisor in Virginia to lead daily store operations, manage cash transactions, and supervise a team of donation attendants and sales associates.

You will ensure policy compliance, deliver strong customer service, and contribute to interviews and performance reviews. This role offers a competitive compensation package, healthcare, PTO, bonus potential, and opportunities for growth in a community-focused nonprofit.

Qualifications

• High school diploma or equivalent required with supervisory experience.
• Effective verbal and written communication skills are essential.
• Reading and math skills at or above 11th grade level.
• Able to bend and lift 40–50 pounds frequently.
• Cashier experience and basic computer use required.
• Excellent customer service skills are essential.

Responsibilities

• Assists store manager with overall store operations.
• Enforces company policies and standards.
• Handles daily admin tasks and cash transactions.
• Monitors sales transactions and ensures proper procedures.
• Maintains store appearance and safety compliance.
• Contributes to associate interviews and performance reviews.
• Makes bank deposits.
• Opens and closes the store as needed.
• Supervises retail associates.
• Trains employees and guides them to reach full potential.
• Assists with staffing and time/attendance monitoring.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Tools

Computer literacy

Internet skills

Job description

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Assists the store manager with the overall operation of the retail store.
• Assists the store manager in the compliance and enforcement of company policy and standards.
• Assists in performing daily administrative/clerical functions of store operations and cash transactions.
• Monitors sales transactions associated with purchases and ensures proper sales procedures are followed by store associates.
• Maintains the general appearance of store and premises according to Goodwill standards.
• Assists to ensure the enforcement of store safety and security procedures.
• Assists in settling customer complaints.
• Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

• Makes bank deposits.
• Opens and closes the store as necessary.
• Assists in the supervision and training of retail associates.
• Assists during the interviews and instructs workers in such a manner as to develop their full working potential.
• Assists with maintain proper staffing levels.
• Assists with monitoring the time and attendance system.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of both GGW’s Aspiring Managers and Employ Excellence may be substituted for this requirement.
• Ability to effectively communicate verbally and in writing.
• Reading and math skills at or above an 11th grade skill level.
• Ability to bend and lift 40 - 50 pounds frequently.
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Previous cashier experience.
• Basic working knowledge of computer applications and the internet.
• Excellent customer service skills.

Preferred Qualifications

• Previous experience working in a retail department store environment.
• Ability to coach and direct employees.
• Ability to gracefully adapt to periodic and rapid change.
• Fluent in English and Spanish.