Retail Team Leader Arlington

Goodwill of Greater Washington; Arlington (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

No overnights

Job summary

Goodwill of Greater Washington is seeking a retail leader to oversee daily store operations, supervise a team, and drive customer service excellence in a dynamic environment.

Responsibilities include supporting the store manager, enforcing policy, managing cash transactions, and maintaining store appearance, while participating in interviews and staff development.

Qualifications

• High school diploma or equivalent with at least 6 months of supervisory experience.
• Strong verbal and written communication skills.
• Reading and math skills at or above an 11th grade level.
• Ability to bend and lift 40–50 pounds frequently.
• Ability to stand for up to 7 hours per 8-hour shift.
• Previous cashier experience.
• Basic working knowledge of computer applications and the internet.
• Excellent customer service skills.

Responsibilities

• Assist the store manager with the overall operation of the retail store.
• Assist in compliance with company policy and standards.
• Assist in performing daily administrative/clerical functions of store operations and cash transactions.
• Monitor sales transactions and ensure proper sales procedures are followed by store associates.
• Maintain the general appearance of store and premises according to Goodwill standards.
• Assist to ensure the enforcement of store safety and security procedures.
• Assist in settling customer complaints.
• Provide input for associate interviews and performance evaluations.
• Make bank deposits.
• Open and close the store as necessary.
• Assist in the supervision and training of retail associates.
• Assist during interviews and instruct workers to develop their full potential.
• Assist with maintain proper staffing levels.
• Assist with monitoring the time and attendance system.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

• 1. Assists the store manager with the overall operation of the retail store.
• 2. Assists the store manager in the compliance and enforcement of company policy and standards.
• 3. Assists in performing daily administrative/clerical functions of store operations and cash transactions.
• 4. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed by store associates.
• 5. Maintains the general appearance of store and premises according to Goodwill standards.
• 6. Assists to ensure the enforcement of store safety and security procedures.
• 7. Assists in settling customer complaints.
• 8. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

• 1. Makes bank deposits.
• 2. Opens and closes the store as necessary.
• 3. Assists in the supervision and training of retail associates.
• 4. Assists during the interviews and instructs workers in such a manner as to develop their full working potential.
• 5. Assists with maintain proper staffing levels.
• 6. Assists with monitoring the time and attendance system.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

• 1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of both GGW's Aspiring Managers and Employ Excellence may be substituted for this requirement.
• 2. Ability to effectively communicate verbally and in writing.
• 3. Reading and math skills at or above an 11th grade skill level.
• 4. Ability to bend and lift 40 - 50 pounds frequently.
• 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• 6. Previous cashier experience.
• 7. Basic working knowledge of computer applications and the internet.
• 8. Excellent customer service skills.

Preferred Qualifications:

• 1. Previous experience working in a retail department store environment.
• 2. Ability to coach and direct employees.
• 3. Ability to gracefully adapt to periodic and rapid change.
• 4. Fluent in English and Spanish.