Retail Team Lead: Drive Sales & Service Excellence

Goodwill Industries of North Florida; Jacksonville (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Goodwill Industries of North Florida is seeking a Team Lead for our retail stores in Jacksonville. The Team Lead assists the Store Manager and helps oversee daily operations, inventory handling, and customer service excellence to achieve sales goals.

The ideal candidate has at least 2 years of retail experience, outstanding communication skills, and the ability to train staff, work in a fast-paced environment, and manage donations and cashier duties.

Qualifications

• Minimum 2 years of retail experience preferred.
• High School diploma or equivalent required.
• Excellent communication and customer service skills.
• Able to promote workplace safety and follow procedures.
• Reliable transportation and valid driver’s license.

Responsibilities

• Assist Store Manager with daily store operations and sales goals.
• Process donated goods and manage cash register sales.
• Train and supervise staff on safety and procedures.
• Provide outstanding customer and donor relations.
• Ensure proper revenue accounting and merchandising standards.

Skills

Communication skills

Customer service

Teamwork

Retail experience

POS systems

Education

High School Diploma

Tools

POS software

Inventory software

Job description

Goodwill Industries of North Florida is seeking a Team Lead for our retail stores in Jacksonville. The Team Lead assists the Store Manager and helps oversee daily operations, inventory handling, and customer service excellence to achieve sales goals.

The ideal candidate has at least 2 years of retail experience, outstanding communication skills, and the ability to train staff, work in a fast-paced environment, and manage donations and cashier duties.