Retail Team Lead & Shift Manager – Daily Pay & PTO

Goodwill Industries Of Gr. Cleveland & East Central Ohio; University Heights (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Team Lead/Shift Manager in University Heights, OH. The role drives store operations, donor processing, pricing, and merchandising while covering shifts in the manager's absence.

You will coach peers, ensure accurate transactions, and uphold safety and service standards as you guide the team toward daily goals within an inclusive work environment.

Qualifications

• Six or more months of retail sales experience preferred, or demonstrated potential for management.
• Strong judgment, problem-solving, and communication skills.
• Strong organization and time management.
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles.
• Experience with computers preferred.
• First aid and CPR certification required (can get certified after hire).
• High school diploma or GED preferred.
• Valid driver's license and auto insurance.

Responsibilities

• Oversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandising
• Run all store operations in the absence of the store manager or assistant manager during your scheduled shift
• Process transactions accurately, manage cash operations including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Help manage the backroom warehouse, including loading and unloading donations with material handling equipment
• Coach and train team members, handle day-to-day employee relations, and partner with HR when needed
• Lead your team in meeting hourly and daily production goals
• Model and enforce safe working conditions and keep the building and property clean and organized
• Support the "You Changed a Life" campaign
• Plan the day, handle end-of-day tasks, and keep the facility secure

Skills

Retail experience

Communication

Organization

Customer service

Problem solving

Education

High school diploma or GED

Tools

Computers

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Team Lead/Shift Manager in University Heights, OH. The role drives store operations, donor processing, pricing, and merchandising while covering shifts in the manager's absence.

You will coach peers, ensure accurate transactions, and uphold safety and service standards as you guide the team toward daily goals within an inclusive work environment.