Retail Team Lead: Sales, Coaching & Customer Experience

Daily Thread; Birch Run (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sick days

Product discounts

Wellness programs

Monthly bonus

Job summary

Daily Thread in the United States is seeking an Assistant Store Manager to drive sales and customer satisfaction. You will shape store strategy in line with our values, oversee opening/closing, inventory, and visual merchandising, and collaborate with partners to meet store objectives.

The role requires retail leadership, coaching teammates, strong communication, and proficiency with POS and CRM systems. You will help optimize floor layout, ensure loss prevention, and maintain a welcoming, clean

Qualifications

• Prior retail management experience, ideally with 1+ years in Assistant Manager responsibilities.
• A results-oriented individual with a strong sales focus, capable of leading and coaching team members towards success.
• Possess a positive, high-energy, friendly, and engaging personality; willingness to initiate customer interactions and guide them through the store.
• Strong verbal and written communication skills, enabling effective interactions with customers and corporate partners.
• Proficient with technology, including the ability to operate retail POS systems, Microsoft Office, email, etc

Responsibilities

• Achieve personal and store sales goals, setting a positive example for the team and fostering the development of sales skills among team members.
• Develop and implement effective sales strategies to enhance revenue, ensuring an exceptional customer experience while maintaining key performance indicators.
• Thoughtfully collect and manage client information, including phone numbers, email addresses, and physical addresses.
• Demonstrate strong problem-solving skills by promptly identifying customer needs and addressing concerns, if raised.
• Display a comprehensive understanding of store merchandise, pricing models, and familiarity with the sales floor and stockroom layout
• Uphold high standards of housekeeping and visual merchandising to create an inviting store environment.
• Utilize proficiency in various computer systems and applications, including POS, CRM systems, and inventory management tools.
• Implement the store's inventory security measures, adhering to the company's loss prevention program
• Adhere to all operational policies and procedures outlined by the store, ensuring smooth and secure operation

Skills

Retail management

Sales-focused

Coaching & mentoring

Communication skills

Technology proficiency

Tools

POS systems

CRM systems

Inventory management tools

Job description

Daily Thread in the United States is seeking an Assistant Store Manager to drive sales and customer satisfaction. You will shape store strategy in line with our values, oversee opening/closing, inventory, and visual merchandising, and collaborate with partners to meet store objectives.

The role requires retail leadership, coaching teammates, strong communication, and proficiency with POS and CRM systems. You will help optimize floor layout, ensure loss prevention, and maintain a welcoming, clean